File a Complaint | Municipality of Lala

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How this works — you’ll get a reference number on submission. The Municipal Administrator’s office acknowledges within 3 working days and responds with action within 15 working days, per RA 11032 Sec. 9 (Citizen’s Charter complaint procedure).

1. Pick a category

Choose the closest match. The form below opens with the right fields.

2. Tell us what happened

Filing under: —. Required fields marked with *.

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File anonymously If checked, name and contact fields below are optional. Anonymous complaints are reviewed but we cannot follow up with you for clarification or to inform you of action taken.

Your name *

Required unless filing anonymously.

Mobile number *

Email (optional)

Your barangay

Office / department involved (if known)

When did this happen?

Describe the complaint *

Be as specific as you can. Names of staff involved help us follow up faster.

What outcome would resolve this for you?

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Your complaint is received

Salamat sa pag-sumbong. We’ve queued your complaint for the Office of the Municipal Administrator.

Your reference number is:

TNG-CMPT-—

What happens next:

The Municipal Administrator’s office reviews your complaint within 3 working days.
If you provided contact info, we follow up to acknowledge and ask any clarifying questions.
Action / response within 15 working days per RA 11032 Sec. 9.
Keep your reference number for follow-up by phone or in person.

To follow up: Email complaints@lala.gov.ph · Visit Municipal Administrator’s Office, Municipal Hall, Mon–Fri 8 AM–5 PM.